White House launches America.gov, an AI chatbot meant to be the front door to federal services
The site runs on Google's Gemini and xAI's Grok; experts warn that AI mistakes could cost people benefits or deadlines.
WASHINGTON — President Trump on Tuesday launched America.gov, an artificial-intelligence chatbot that the White House wants to become the main way Americans find and use federal services online.
Trump signed an executive order naming the site the single point of entry for covered government services, and described it as one front door for every question instead of thousands of separate websites.
What it does
For now, the chatbot answers questions and points people to the right service, such as booking a campsite at a national park, getting a passport or replacing a Social Security card. By 2027, the administration wants people to be able to submit documents and track requests on the site. Chief Design Officer Joe Gebbia said it is powered by Google's Gemini and xAI's Grok. Cabinet officials, including Secretary of State Marco Rubio and Dr. Mehmet Oz, demonstrated it at the launch.
Privacy and accuracy questions
A privacy notice tells users to share only what is needed and says the AI providers do not keep prompts or responses, though answers may be cached for up to two hours. The White House did not release details of its contracts with the AI companies. Experts noted that chatbots can state false information with confidence, and a wrong answer about benefits, visas or taxes could lead to missed deadlines or penalties.
Sources
This article was written by Statevane from the reporting and official sources linked above. Spot an error? Tell us.